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FAQ

Our Candles

The minimum burn time for our candle jars is approximately 25 hrs. Our candle tins are 30 hrs. Much longer burn times can be achieved by following the candle safety guidelines.

Our wax melts can last up to 60+ hours and more. These unique melts come in a clam shells, which enables you to easily break off a section each time you require more for your burner. 

Our wax contains a unique blend of paraffin and soya. Our candles and wax melts are non-toxic.

We use one of the market leading Sasol mineral waxes in all our candles, this gives them their wonderful scent throw and brilliant vibrant colours.

Sasol is an extremely clean and pure wax and contains less than 0.5% oil. Our wax has been created to avoid what would have been a waste product going into landfill, in turn helping protect the environment.

Most candles available in shops are made using this type of wax and Sasol is a standard other manufacturers aspire to. Our wax and fragrance oil contain no animal ingredients and are not tested on animals.

Our products are available to purchase through our website. Our products are also available on:

Etsy: https://www.etsy.com/uk/shop/CandleWorksUK

eBay: https://www.ebay.co.uk/usr/candleworksuk

Amazon: https://www.amazon.co.uk/handmade/CandleWorks

This can be caused due to a long or crooked wick. To solve this, trim the wick to ¼ inch. This should be done each time before you light your candle. Long or crooked wicks can cause uneven burning, dripping or flaring.

Our Waxes & Fragrance Oils are Vegan Friendly.

Our Beeswax Candles are Vegetarian.

Today there is a lot of talk with regards to the wax many candle manufacturers use. This is why it’s important for candle makers to use a responsibly sourced and eco-friendly wax. See our About Us page for more information.

 

Delivery

Our shipping is calculated by your parcel weight. Shipping will be calculated at the checkout.

Please see our delivery options below.

Economy Delivery 3-5 Day: (Royal Mail 2nd Class) – From £2.99

Small parcels and packets are sent via Royal Mail 2nd Class. Larger items may be sent via MyHermes. Much heavier parcels / bulk orders will be sent via DPD Express Delivery.

 

Express Delivery 2-3 Day: (Royal Mail 1st Class OR DPD Express) – From £4.45

Smaller items are sent via Royal Mail 1st Class while larger items are sent via DPD or similar.

 

If you are looking to purchase a bulk order please contact us to arrange an alternative method.

On the rare occasion your product arrives damaged or not as described we will offer you a full refund or a replacement item. We kindly ask you to return the item in it’s original packaging and provide photo evidence of any damage. We use photos as proof of damage when contacting our courier. This policy is offered in addition to your legal rights.

Please ensure you enter the correct delivery address during checkout. If you input the wrong address neither Candle Works or the courier can be held accountable for this. MyHermes will attempt to deliver your parcel 3 times, if the parcel cannot be delivered on 3 occasions we can no longer be held liable for your parcel and you will have to provide extra funds to get re-delivered. If you choose to have your parcel left in a safe place, please note that Candle Works or the courier cannot be held liable for the parcel once delivered.

Royal Mail parcels may need to be collected from your nearest Post Office.

If you are looking to purchase our products from outside the United Kingdom please head over to our eBay store and their handy Global Shipping Program will handle all deliveries! http://www.ebay.co.uk/usr/candleworksuk

Alternatively, you may contact us for a direct shipping quote. Contact Us

Other / Wholesale

If you are interested in stocking our candles please contact us for more information. contact@candleworks.co.uk

You can view our wholesale catalog here.

How Our Unique Creations Are Made

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Dream

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Create

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Share & Learn

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